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Frequently Asked Questions

General Questions​

What is MailNinja?​

MailNinja is a Google Sheets Add-on designed to help salespeople find customer leads, enrich leads data, craft emails using AI, and send emails directly from Google Sheets.

How do I install MailNinja?​

You can install MailNinja directly from the Google Workspace Marketplace. Simply search for "MailNinja" or visit our Get Started page.

Is MailNinja free to use?​

MailNinja offers a free tier with limited features. For full functionality, we offer various subscription plans. Visit our Pricing page for more details.

Subscription and Billing​

What subscription plans do you offer?​

We offer several subscription tiers to meet different needs:

  • Free: Basic features with limited usage
  • Professional: Full features for individual users
  • Team: Advanced features for teams with collaboration tools
  • Enterprise: Custom solutions for large organizations

How do I cancel my subscription?​

You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of the current billing period.

Do you offer refunds?​

We do not provide refunds for the current billing period. However, if you're experiencing issues with our service, please contact our support team at [email protected].

Features and Usage​

How many emails can I send with MailNinja?​

The number of emails you can send depends on your subscription plan and Google's sending limits. Please refer to our Pricing page for specific limits.

Does MailNinja work with other spreadsheet applications?​

Currently, MailNinja is designed specifically for Google Sheets and is not compatible with other spreadsheet applications.

Can I use MailNinja to send bulk emails?​

Yes, MailNinja allows you to send personalized emails to multiple recipients. However, we encourage responsible email practices and compliance with anti-spam regulations.

Privacy and Security​

How does MailNinja handle my data?​

We take data privacy seriously. MailNinja only accesses the data necessary to provide our service. For complete details, please refer to our Privacy Policy.

Is MailNinja compliant with GDPR?​

Yes, MailNinja is designed to be GDPR compliant. We only process the data necessary to provide our service and do not share your data with third parties except as described in our Privacy Policy.

Does MailNinja store my email content?​

MailNinja only accesses your email content to send emails on your behalf. We do not store email content beyond what is necessary to provide the service. For more information, please see our Privacy Policy.

Technical Support​

How do I get help if I'm having issues with MailNinja?​

If you're experiencing any issues with MailNinja, please contact our support team at [email protected]. We aim to respond to all support requests within 24 hours.

Does MailNinja offer API access?​

API access is available for Enterprise customers. Please contact our sales team for more information.

Can I use MailNinja offline?​

MailNinja requires an internet connection to function as it integrates with Google Sheets, which is a cloud-based application.